We think you'll love Little Palace Store as much as we do, but if for any reason you're not completely satisfied, just contact us within 60 days* of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even without return the item.
*Some of our product have a Lifetime Guarantee - mentioned on the product description page
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Contact us at email@example.com
Broken & Missing Shipment
We ship our goods by air and parcel carrier shipping companies almost to 150 different countries.
1. For Broken Items - Contact us within 14 days of receiving product, via email with receipt and photo proof of broken item, and we will ship a replacement immediately, without requiring the return of the broken item.
2. For Wrong Size Items - Contact us within 14 days of receiving product, by email with receipt, and photo proof of wrong size item and we will ship a replacement immediately, without return the old item.
3. For Missing Shipments - Contact us by email with receipt + Tracking Number, we will ship a replacement immediately.
Contact us at firstname.lastname@example.org.
To return your product, you should mail your product after contacting us first and getting our authorization to:
Little Palace Store
6757 Cascade Road SE #272
Grand Rapids, MI 49546
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.
Gifts - If the item was marked as a gift when purchased and shipped directly to you or someone else, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
Additional non-returnable items:
* Gift Cards
* Downloadable software products
* Some health and personal care items
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, may we suggest that you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds?
- Refunds process take between 3-7 business days to complete
- The refund will issued directly to the same method you used to purchase in our store (PayPal, Credit/Debit Card, Amazon Payments, Google Pay or Apple Pay).
If you haven’t received a refund yet, please first check your bank account first.
Then contact your credit card company, it may take some time (typically takes 3 to 7 business days) before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com and we will look into what we can do for you.