We think you'll love Little Palace Store as much as we do, but if for any reason you're not completely satisfied, just contact us within 60 days* of receipt, and you'll get a full refund of the purchase price (minus shipping and handling and maybe seasonal/custom order deduction if applicable), even in some cases without returning the item.
*Some of our products have a Lifetime Guarantee - mentioned on the product description page
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Contact us at firstname.lastname@example.org
Broken & Missing Shipment
We ship our goods by air and parcel carrier shipping companies almost to 150 different countries.
- For Broken Items - Contact us within 14 days of receiving product, via email with receipt and photo proof of broken item, and we will ship a replacement immediately, in some cases without requiring the return of the broken item.
- For Wrong Size Items - Contact us within 14 days of receiving product, by email with receipt, and photo proof of wrong size item and we will ship a replacement immediately, in some cases without returning the old item.
- For Missing Shipments - Contact us by email with receipt + Tracking Number, we will ship a replacement immediately.
Contact us at email@example.com.
To return your product, you should mail your product after contacting us first and getting our authorization to:
Little Palace Store
6757 Cascade Road SE #272
Grand Rapids, MI 49546
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging. We are unable to accept returns on most custom made dresses (should be mentioned on the product page) as they are specifically made for you and the little sweetheart❤️. Exchange for a different size is free.
If the item was marked as a gift when purchased and shipped directly to you or someone else, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
Additional non-returnable items:
- Gift Cards
- Downloadable software products
- Seasonal Items like Easter, Halloween, Christmas etc. unless it was delivered late by us.
- Some health and personal care items
You will be responsible for paying for your own shipping costs for returning your item. If we provide you with a shipping label, this might be deducted from your refund. Shipping and handling costs are non-refundable. If you receive a refund, the cost of shipping and handling (typically between $5.95 to $14.95 depending on the item and shipping service used, some items including seasonal/custom orders typically over $40 retail price might have higher shipping, restocking and handling cost from $25 up to $100 - please check product page to confirm as some custom items are cheaper) will be deducted from your refund. Please note that if after the return if your order falls below the free shipping or the discount threshold you availed then we might adjust the refund to reflect the shipping charges and/or discount, which usually applies in the case of partial order items returns.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, may we suggest that you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds?
- Refunds process take between 3-7 business days to complete
- The refund will issued directly to the same method you used to purchase in our store (PayPal, Credit/Debit Card, Amazon Payments, Google Pay or Apple Pay).
If you haven’t received a refund yet, please first check your bank account first (if the payment involves your bank like a debit card).
Then contact your credit card company, it may take some time (typically takes 3 to 7 business days) before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we will look into what we can do for you.